This guide helps new users get comfortable with their desk phone, voicemail, portal, app, and basic call handling.

Your first 15 minutes

  1. Check your phone. Confirm your name or extension appears and place a test call.
  2. Set voicemail. Change your PIN, record your name, and record a greeting.
  3. Log in. Use your welcome email to access your MyFonCompany portal or ConnectUC if enabled.
  4. Save support info. Dial 611 from your MyFonCompany phone or email support@myfoncompany.com.

Check voicemail

  1. Press the Messages or voicemail button on your phone.
  2. Enter your voicemail PIN.
  3. Follow the prompts to listen, save, delete, or record greetings.

Voicemail is commonly available by dialing *62 or 5000 when enabled on your account.

Transfer a call

  1. While on a call, press Transfer.
  2. Dial the extension or phone number.
  3. Press Transfer again for a blind transfer, or wait for the person to answer if you want to announce the call.

Place a call on hold

  1. Press Hold during the call.
  2. Press Resume to return to the caller.

Use Call Park instead when another person needs to pick up the call from a different phone.

Use Do Not Disturb

  1. Press DND or use the phone menu to turn it on.
  2. Turn DND off when you are ready to receive calls again.

If your phone is not ringing, check DND first.

Need help?

Dial 611 from your MyFonCompany phone or email support@myfoncompany.com.