ConnectUC lets eligible MyFonCompany users place and receive business calls from a computer or mobile device, check voicemail, manage contacts, use presence, send messages when enabled, and stay connected when working remotely.

Before you sign in

  • Username: Your ConnectUC username or email address.
  • Password: Your temporary or current MyFonCompany password.
  • Permission: Your account must include ConnectUC access before sign-in will work.

Download ConnectUC

  1. Go to the iOS App Store, Google Play Store, Windows download, or Mac download for ConnectUC.
  2. Install the app for your device.
  3. You can also use the web version if your account supports it.

Official ConnectUC help and downloads are available at connectuc.io/help.php.

Sign in

  1. Open ConnectUC.
  2. Enter your username and password.
  3. Allow microphone and notification permissions when prompted.
  4. Place a test call before relying on the app for live calls.

If sign-in fails, confirm your password and contact support to verify ConnectUC access is enabled.

Make an outbound call

  1. Open the dial pad.
  2. Enter the extension or phone number.
  3. Select Call.
  4. Use your headset, microphone, or phone audio as needed.

Answer a call

  1. Keep the app open or running in the background.
  2. When a call appears, select Answer.
  3. If you do not receive calls, check notification, microphone, and focus settings.

Check voicemail

  1. Open the voicemail or messages area.
  2. Select the message you want to hear.
  3. Save, delete, or return the call as needed.

Troubleshooting

  • People cannot hear me: Check microphone permissions and confirm the correct microphone is selected.
  • I am not receiving calls: Check notification permissions, DND, call forwarding, and whether you are signed in.
  • Calls sound poor: Move to a stronger Wi-Fi or cellular connection and send support call examples if the issue continues.

Need help?

Dial 611 from your MyFonCompany phone or email support@myfoncompany.com.