Use this guide for common Poly VVX phone tasks. Button names vary by model and service setup, but these instructions fit the common VVX user experience.

Place a call

  1. Pick up the handset, press Speakerphone, or press Headset.
  2. Dial the extension or phone number.
  3. Press Dial, Send, or wait for the phone to place the call.

Check voicemail

  1. Press the Messages button or select Messages from the Home screen.
  2. Select Message Center if prompted.
  3. Select Connect.
  4. Enter your voicemail PIN and follow the prompts.

Place a call on hold

  1. While on a call, press Hold.
  2. Press Resume to return to the call.

Hold keeps the call on your phone. Use Call Park when another user needs to pick up the call from a different phone.

Blind transfer

  1. While on a call, press Transfer.
  2. If prompted, choose Blind.
  3. Dial the extension or phone number.
  4. Press Send or Transfer to complete the transfer.

Consultative transfer

  1. While on a call, press Transfer.
  2. If prompted, choose Consultative.
  3. Dial the extension or phone number.
  4. After the other person answers, announce the call.
  5. Press Transfer again to connect the caller.

Start a 3-way conference

  1. Call the first person.
  2. Press More if needed, then press Conference or Confrnc.
  3. Dial the second person.
  4. When the second person answers, press Conference or Confrnc again.

Use Do Not Disturb

  1. Press DND if it appears on the screen.
  2. If you do not see DND, press Home and look for DND or Settings.
  3. Turn DND off when you are ready to receive calls again.

Use Call Park

  1. While on a call, press the configured Park button or transfer the call to the assigned park slot.
  2. Tell the other person which park slot to retrieve.
  3. The other user presses the matching park key or dials the retrieval code.

Call Park must be configured for your company. Dial 611 if you want park buttons added or changed.

Restart the phone

  1. Press Home.
  2. Go to Settings, then Basic.
  3. Select Restart Phone if available and confirm.
  4. If the menu is not available, unplug the power cable or network cable supplying power, wait 10 seconds, and plug it back in.

Need help?

Dial 611 from your MyFonCompany phone or email support@myfoncompany.com.