Quick reference for common desk phone tasks. Button names may vary slightly by Poly or Yealink model.

Make a call

  1. Pick up the handset, press Speaker, or press Headset.
  2. Dial the extension or phone number.
  3. Press Send or Dial if needed.

Answer or end a call

  1. Press Answer, lift the handset, or press Speaker/Headset.
  2. Press End Call or hang up to end.

Voicemail

  1. Press Messages or the voicemail key.
  2. Enter your PIN.
  3. Follow prompts to listen, save, delete, or record greetings.

Hold

  1. Press Hold during a call.
  2. Press Resume to return.

Use Call Park when someone else needs to pick up the call.

Transfer

  1. Press Transfer.
  2. Dial the extension or number.
  3. Press Transfer again, or announce the call first if doing an attended transfer.

Conference

  1. Call the first person.
  2. Press Conference or Conf.
  3. Dial the second person.
  4. Press Conference or Conf again.

Call Park

  1. Press the configured Park key or transfer to the park slot.
  2. Tell the other user which park slot to retrieve.

Do Not Disturb

  1. Press DND to stop calls from ringing.
  2. Press DND again or turn it off in the menu to receive calls.

Restart phone

  1. Use the phone menu restart option, or unplug power/network power.
  2. Wait 10 seconds and plug back in.

Helpful codes and support

  • 611: Connect to MyFonCompany support from your phone.
  • *62 / 5000: Common voicemail access when enabled.
  • *78 / *79: Common DND on/off codes when enabled.
  • Email: support@myfoncompany.com
  • Call or text: 1-866-DATAFLO